Frequently Answered Questions
Can adults visit The Enchanted House on their own?
No, all adults must be accompanied by a child
Can children visit The Enchanted House on their own?
No, all children must be accompanied by an adult (someone over 18 years of age).
Can we book on the door?
No tickets can only be bought in advance, as we must ensure that each child has the optimal experience and we have limited spaces.
Can we book a large group?
Please contact us about this.
How many children are in an activity group?
There are a maxium of 125 people per session. Large groups will be divided into two or three groups to ensure there is enough space in each of the activity rooms.
What days are you running over Christmas?
We open on 1st December and run most days until Christmas Eve. Please visit the booking page for further details.
Do I have to arrive on time?
Yes. The Enchanted House functions like a theatre.
Arriving Late: If you arrive late you can join in but obviously you will miss some of the session/s you have booked for. There is a tight schedule of activities. It is not possible to join in the afternoon or evening sessions if you have missed your booked morning session (or part of a session), as afternoon/evening sessions will all have been booked by other guests.
Arriving Early: Regrettably we won’t be able to let you in if you arrive over 10 minutes early, as the previous session will be in process or preparations will be in progress
What are your opening times and how long will our visit be?
Pick from a morning session which on some days are from 10:30am to 1:30pm, or an afternoon session which is from 2:30pm to 17:30pm. On some days there are afterschool sessions only which run from 4.30pm to 7.30pm. We also have an evening session from 6.30pm to 9.30pm. Each visit will last approximately 3 hours.
Is food included in our ticket?
There is a hot snack included at the end of the tour if doing a morning, afternoon or after-school session, or at the start of the tour if doing an evening session. The main course in the light meal is provided by Planet Organic.
Can we bring a pet?
Sadly no pets are allowed